One-stop service
FULL RANGE OF SERVICES TO SOLVE YOUR PROBLEMS
Welcome to learn about our company’s one-stop service. We are committed to providing you with a full range of support, including equipment consultation, process design, site planning, technical support, operation training, free test runs and other comprehensive service experiences.
Equipment consultation
We will conduct a comprehensive understanding and analysis based on your needs, and recommend machines and processes for you, including equipment models, specifications, performance and usage, etc. This will allow us to better understand your needs and provide you with more accurate suggestions and solutions .
Process design
Based on your needs and equipment characteristics, we will design a suitable process for you to ensure the operating efficiency and service life of the equipment. We will conduct detailed design and planning according to process requirements to ensure the rationality and feasibility of the process.
Technical support
We provide comprehensive technical service support, including technical consultation, troubleshooting, maintenance, etc. No matter you encounter any technical problems, we will provide you with timely help and support to ensure the normal operation of the equipment
Training services
We will provide you with relevant training services, including equipment operation, daily maintenance, safety knowledge, etc. Our training content is professional and practical, designed to help you better understand and use the equipment, and improve the efficiency and safety of the equipment.
On-site installation
Our professional team will provide you with on-site installation services to ensure the correct installation and debugging of the equipment. We will carry out reasonable layout and installation based on your site conditions and equipment requirements to ensure the stability and safety of the equipment.
Free trial
In order to ensure that you are satisfied with our service, we will provide you with free trial service. During the trial run, we will conduct a comprehensive inspection and test of the equipment to ensure that the performance and quality of the equipment meet your requirements. At the same time, we will also provide you with relevant operation and usage guidance to help you better understand and use the equipment.
Trial service plan
Service Overview
This trial service plan is designed to provide customers with machine trial services to help them better understand and experience our products and provide a reference for their purchasing decisions.
Service content
1. Provide free trial service to allow customers to understand the performance and characteristics of the product in actual use.
2. Provide professional product consultation and technical support to help customers solve usage problems.
3. Based on customer needs, provide customized test solutions to meet customers’ individual needs.
Service process
1. Customers contact the company’s customer service and provide the raw materials or formulas required for test runs.
2. We analyze the customer’s raw materials and formulas and provide technical and solution support to confirm whether they meet our test machine standards.
3. After confirming the customer’s test plan, we will negotiate with the customer about the specific time and location of the test, as well as the method of purchasing or mailing raw materials.
4. Customers contact us at the designated time, and on-site factory testing can be conducted through customer visit or video.
5. After the test run, we will organize and analyze customer feedback to better improve our products and services.
Service location
This service location is our factory location.
Participants
Participants in this service include technical support personnel, sales personnel and customer service personnel.
Service fees
This service is provided free of charge and customers do not need to pay any fees. However, if customers need us to provide trial solutions for large-volume formulations or additional technical support, we will charge a reasonable fee based on the specific circumstances.
Precautions
1. Customers must agree to our service agreement and privacy policy before testing.
2. We reserve the right to modify this service plan at any time. If there are any modifications or changes, we will promptly notify customers.
3. We reserve the right to final interpretation of this service plan. If you have any questions or suggestions, please feel free to contact us.
Purchase process
The purchasing process mainly includes: quotation, ordering, payment method, packaging, customs declaration, goods, packaging, customs declaration, shipment, bill of lading, and foreign exchange settlement.
Generally, the inquiry and quotation of the product are the beginning of the cooperative purchase. The quotation for the product mainly includes: the quality level of the product, the specifications and models of the product, whether the product has special packaging requirements, the quantity of the product purchased, the delivery time requirements, the transportation method of the product, the material parameters of the product, etc. Quotation methods include: FOB “free on board”, CNF “cost and freight”, CIF “cost, insurance and freight” and other forms.
After the buyer and seller reach an intention on the quotation, the buyer's company formally places an order and negotiates with the seller's company on some related matters. After both parties negotiate and approve, they need to sign a "Purchase Contract." In the process of signing the "Purchase Contract", we mainly discuss the product name, specifications and models, quantity, price, packaging, origin, shipping period, payment terms, settlement method, claims, etc., and write down the agreement reached after the negotiation. Enter the Purchase Contract. Normally, a purchase contract is signed in duplicate and is valid when both parties stamp it with the company's official seal. Each party keeps one copy.
There are three common international payment methods, namely letter of credit payment method (L/C), wire transfer (T/T) payment method and direct payment method. （1）. Payment method by letter of credit （2）. Telegraphic transfer payment method （3）. Direct payment method
Foreign trade
payment process diagram
